ITSM/ITIL v3 Service Lifecycle: Continual Service Improvement (CSI)

    

Summary:
This course leads to a Certificate in ITIL V3 Service Lifecycle Management - Continual Service Improvement. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions and activities associated with the Continual Service Improvement domain of the ITIL Service Lifecycle.

Duration:
3 Days/Lecture & Lab

Audience:
The Service Lifecycle series will be of interest to candidates wishing to obtain knowledge of V3 practices within the Service Lifecycle context. Prime focus is the Lifecycle itself, the use of process and practice elements used within it and the management capabilities needed to deliver quality Service Management practices in an organization.

Topics:

• Introduction to Continual Service Improvement
• Continual Service Improvement Principles
• Continual Service Improvement Process
• Continual Service Improvement Methods and Techniques
• Continual Service Improvement technology related activities
• Organization and technology for Continual Service Improvement
• Understanding Implementation approaches, Challenges, Critical success factors and Risks

Prerequisites:
Students should have an ITIL V3 Foundation Certificate in IT Service Management along with IT or ITSM operational experience.

Last Update: February 7, 2012