TIPA Assessor for ITIL®

    

Summary:
This course equips the participant with the ability to perform a process assessment based on the TIPA methodology adapted for ITIL(r), under the leadership of a TIPA Lead Assessor. The course enables participants to make use of the tools provided in the TIPA toolbox, and prepares participants for conducting interviews, assessing and rating processes determining the current ITSM process maturity, writing the assessment report, and providing recommendations for process optimization.

Duration:
3 Days/Lecture & Lab

Audience:
The TIPA Assessor for ITIL course will be of interest to:-Individuals who play a role in assessing and improving ITIL or ITSM processes in an organization and who would like to know how TIPA can assess and improve these processes.-Individuals who participate in ITIL implementations in organizations and who are interested in understanding how TIPA can measure ITIL process-maturity for capability determination (either in a supplier selection process or as a benchmarking tool).-Individuals who are looking for a turnkey-solution for process assessment to estimate the ROI of ITIL implementations in organizations.-Individuals who have ITIL or ISO/IEC15504 backgrounds and who want to perform the role of an assessor in a TIPA assessment project.-Individuals seeking the TIPA Lead Assessor certification, for which this qualification is a prerequisite.-Individuals in typical roles (but not limited to): ITIL/ITSM process owners, process managers, process designers, architects, planners, IT process improvement consultants, internal auditors, IT quality manager, IT security professionals and ITSM trainers involved in the ongoing management, coordination, and integration of ITIL/ITSM processes.

Prerequisites:
Students for this course must:-Hold an ITIL v3 Foundation certificate; or ITIL v2 Foundation + v3 Foundation Bridge certificate.-Have at least 3 years of experience working in an ITIL/ITSM environment and/or experience in process or maturity assessment

Last Update: May 23, 2012