ITIL 2011 Foundation Certification (includes exam)

    

Summary:
This exam-preparatory course provides comprehensive coverage of foundation concepts of ITIL®. Through lectures and practice exam questions participants explore the concepts of good practice in IT Service Management based on the ITIL® Edition 2011Framework.

This three (3) days classroom training course with examination, held on the morning of the 4th day, is accredited by both LCS examination institute. The format of the examination for this program consists of a closed book paper of 40 questions, to be answered within 60 minutes. (Candidates sitting the examination in English and who do not have English as their first language will be allowed additional 15 minutes to allow use of a dictionary). The pass mark will be 65% or more - 26 or more correct answers.

Duration:
3 Days/Lecture & Lab

Audience:
This course is designed for IT professionals interested in understanding the content and concepts of the new ITIL, as well as understand the differences with previous ITIL versions.
Executives and key stakeholders
Process Owners and Managers
Senior technical and operational staff
IT professionals and Consultants
IT customers

Topics:

• Introduction to Service Management
• The Service Lifecycle
• Key Principles of IT Service Management
• Basic concept, objectives and activities of
• Overview of the functions
• Organization structure
• Overview of the functions

Prerequisites:
Students should have general IT knowledge and preferably ITIL awareness. Students will complete at a minimum 18 hours of class time and no personal study is required. Sample exam will be discussed in the classroom to prepare students for the real exam. Course participants should follow our ATO accredited material and/or purchase the appropriate OGC publication to review and prepare for the exam; also the syllabus and the pertinent areas of the ITIL Service Management Practice core guidance should be reviewed as well in preparation for the exam.

Last Update: May 22, 2012