ITIL v3 Continual Service Improvement Lifecycle (CSI)

    

Summary:
This course immerses learners in the overall concepts, processes, policies and methods associated with the Continual Service Improvement (CSI) phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the CSI stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.

Duration:
3 Days/Lecture & Lab

Audience:
-Individuals who have their ITIL(r) v3 Foundation Certificate (or the ITIL(r) v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL certifications.-Individuals who require a deeper understanding of the CSI stage of the Service Lifecycle and how activities in this Lifecycle stage may be implemented to enhance the quality of IT service management within an organization.-IT professionals working in or new to a CSI environment that require an understanding of the concepts, processes, functions and activities involved.-Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is one of the prerequisite modules.-Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite.-A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers.

Topics:

• Introduction
• Continual Service Improvement Principles
• Continual Service Improvement Process
• Continual Service Improvement Methods and Techniques
• Organization for Continual Service Improvement
• Technology for Continual Service Improvement
• Implementing Continual Service Improvement
• Critical Success Factors and Risks
• Exam Preparation/Mock Exam
• Exam

Prerequisites:
Students for this course must:-Hold an ITIL v3 Foundation Certificate or ITIL v2 Foundation + v3 Foundation Bridge Certificate-There is no minimum requirement but a basic IT literacy and around 2 years IT experience are highly desirable

Last Update: May 22, 2012