ITIL Intermediate: Managing Across the Lifecycle

    

Summary:
The ITIL SM Expert: Managing Across the Lifecycle Certificate is a free-standing qualification, but is also the final module of the Service Lifecycle and/or Service Capability modules that lead to the ITIL SM Expert in IT Service Management.

The purpose of this module/certificate is to impart and test knowledge across the contents of the ITIL v3 Books; focusing on business, management and supervisory objectives, purpose, processes, functions and activities; also, it focuses and on the interfaces and interactions between the processes addressed in the five core ITIL V3 books.

Duration

This program is offered over a 5-day period where it combines theoretical and hands-on knowledge transfer, including individual and group practical exercises. The Minimum number of students per session is 6 where the maximum is 18.

This five (5) days classroom training course with examination held on the afternoon of the 5th day is accredited by both LCS and EXIN examinations institutes.
The course includes approximately 30 hours of student-instructor interaction, a sample and a formal examination.
The format of the examination consists of a closed book paper of 8 multiple choice complex questions, to be answered within 90 minutes. (Candidates sitting the examination in English and who do not have English as their first language will be allowed additional 30 minutes to allow use of a dictionary). The pass mark will be 70% or more - 28 or more correct answers.

Delivery Methods

- Instructor led Classroom based
- Virtual Web based

Duration:
5 Days/Lecture & Lab

Audience:
The target group of the ITIL® SM Expert Qualification: Managing Across the Lifecycle Certificate is:

-Individuals who require a business & management level understanding of the ITIL v3 core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization.
-Individuals seeking to attain the ITIL SM Expert in IT Service Management who wish to obtain this qualification as final mandatory modules leading to this SM Expert.
-Individuals wishing to study for the ITIL Advanced SM Expert in IT Service Management for which the ITIL SM Expert is a pre-requirement.

The audience may include but is not limited to, CIOs, Senior IT Managers, IT Managers and Supervisors, IT professionals and IT Operation practitioners

Note:

The success in achieving this certification is highly dependent upon participants' effort in doing their homework, and self-study before and during the program. Therefore, it is highly recommended that course participants purchase the appropriate ITIL® V3 OGC publication to enable them proper review, study and preparation.

Course participants purchase the appropriate OGC publication to complete at a minimum 12 hours of personal study by reviewing the syllabus and the pertinent areas of the ITIL® Service Management Practice core guidance.

Topics:

• Introduction
• Management of Strategic Change
• Risk Management
• Managing the Planning and Implementation of IT Service Management
• Understanding Organizational Challenges
• Service Assessment
• Understanding Complementary Industry Guidance and Tool Strategies
• Summary, Exam Preparation and Directed Studies

Prerequisites:
Students wishing to attend training and sit for the examination for this qualification must already hold at least 17 credits through formal ITIL Lifecycle or Capability stream qualifications. Documentary evidence of this level of certification will be required before admission to the ITIL SM Expert; Managing Across the Lifecycle examination is granted.

Additionally, to be eligible for the ITIL® SM Expert; Managing Across the Lifecycle examination, candidates must have fulfilled the following requirements:

At least 28 contact hours of study with an accredited training provider or accredited e-learning provider for this syllabus, as part of a formal, approved training course/scheme.
Hold the ITIL® v3 Foundation Certificate in IT Service Management (or the v2 Foundation plus Foundation Bridge) and have obtained a minimum of 17 credits through formal Service Lifecycle Stream or Service Capability scheme qualifications.
Also, It is strongly recommended that course participants possess 2 to 4 years professional experience working in IT Service Management





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Last Update: May 21, 2012