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Project Management, IT Service Management, .NET, SAS, Rexx, ASP, JavaScript, HTML, XML, ColdFusion, Visual Basic, COBOL, Assembler, Java, J2EE, Java Wireless, WebSphere, WebLogic, UNIX, LINUX, AIX, Solaris, z/OS, OS/390, CICS, IMS, VSAM, Easytrieve, AS/400, Oracle, BusinessObjects, SQL, DB2, Crystal Reports
Summary:
Deploying Cisco Unified Intelligence Center (DUIC) 8.0 is a comprehensive, end-to-end reporting solution, designed to make the task of creating reports and managing disparate data sources, easier on the customer, and at the same time, present a consistent user interface and a common tool, to access the varied data across multiple Cisco product families.
Duration:
3 Days/Lecture & Lab
Audience:
-Cisco Customers-Cisco Technology Partners-Cisco Employees
Topics:
Prerequisites:
Students should have working knowledge of Unified Contact Center Enterprise and experience with Contact Center operations is desirable.
Last Update: May 21, 2012