Performance & Availability

    

Bringing a New Level of Service to IT Consulting

The landscape in which eBusiness and eCommerce applications must operate is new and ever changing. The Open Systems architectures embraced in the 1990s are creating havoc for the redeployment of legacy systems and the designing of new systems in the new millennium. Too often trial and error processes are providing the benchmarks defined as Performance.

Now, there is a service and a tool set that can point out performance problems in current applications or model your current infrastructure and a new applications performance on that infrastructure BEFORE it goes into production.

The Experience of Professionals

Tools alone will not correct Performance problems or prevent problems in new applications. While ProTech Professional Technical Services, Inc. uses the best and most advanced tools in the industry to uncover performance or availability issues within the organization, neither the tools nor their purveyors will attempt to correct the problems. Not only can ProTech field a team of experts to uncover your performance mysteries or challenges, but we can also assist your staff in implementing the infrastructure or application design changes that will correct those problems quickly.

ProTech employs the Performance and Availability Engineering (PAE) service methodology to permanently correct or anticipate performance issues:

• Intelligence Gathering - The scope and depth of the infrastructure that supports an application can be extensive and complex. We collect information on legacy systems, OEM software interfaces, network management protocols, end user habits, the databases and hardware required. ProTech leaves no stone unturned in the complete end-to-end data gathering and collection of application know-how.
• Lab Data Analysis - A PAE Lab is essential to success. We augment your staff in the current lab environment and assist your staff with the processes.
• Performance Analysis and Reporting - Once the data gathering and analysis has provided the metrics of each and every software and hardware component in the end-to-end application infrastructure, ProTech then builds a comprehensive performance report and a DYNAMIC model at the APPLICATION level of detail. The model can be modified and reconfigured with endless scenarios to identify and help prevent problems.
• Performance and Availability Automation - The issues identified are brought to light. The solutions are identified and agreed upon. Service level objectives are put in place. It's now time to automate the post-production environment to manage to those objectives. From automatic problem notification and escalation, to automated error recovery, no one in the industry has more IT automation expertise than ProTech with our staff, consultants, instructors and nationwide network of exceptional subject matter experts (SME's).

We Can Get You There:

ProTech has considerable experience in IT Center consolidations, mergers and major IT transitions. We bring several decades of large project management experience to our Performance Services. Additionally, our knowledge of legacy systems and applications integration makes ProTech a formidable competitor for your eBusiness dollar.

No one can attack the far extending scope of eBusiness applications deployment alone. Not even ProTech. We enjoy partnerships with some of the best performance and integration specialists in the world. They have tools and statistics that we use to keep you consistently in tune with developments and discoveries in end-to-end application performance.

Solution Deployment:

Our PAE Service is based on tools and experience from partnerships, vendor agreements, consultants and other trusted resources within the industry. Core competencies of ProTech include many skills and disciplines required in deploying performance correction and available automation solutions.

Project Management - We are known for providing some of the best Objective and Scope management in the business. Our projects come in on budget and on-time with greater frequency than many of our competitors.

Application Performance - The PAE service is unique in that our attention focuses not solely on the delivery infrastructure, but the application itself. From database design to logic tracking, our attention to application level performance is unequaled.

Enterprise Automation - Automated functions are the backbone of Availability Management. Bring central command and control to the entire IT Center. From IBM and UNISYS mainframes, to HP, Compaq/DEC and SUN platforms, ProTech can provide state-of-the-art automation, availability management and event scheduling to the entire enterprise. Literally dozens of operating systems and ERP systems are supported: Unisys 2200, A-Series; IBM AS/400, OS/390, Z/OS, AIX; VMS; SAP; PeopleSoft; HP/IX; SUN Solaris; Tandem, and many more.

Developing a PAE Department - Strategic minded companies often wish to set up an internal PAE Department for continuous performance modeling and availability management. Our PAE service is an excellent primer for the development of such an organization within your current IT Center. We provide training, documentation, knowledge transfer and ongoing support for PAE implementations; long after our initial engagement is completed.

Last Update: June 3, 2011